Returns and Refunds
In compliance with Australian Consumer Law, Arthur & Agnes is NOT required to provide a refund for change of mind. In the unlikely event of a manufacturing fault we will gladly replace or refund items if they are defected or damaged or are significantly different from our item description.
Should you require an exchange for sizing needs please contact us via email to arrange this. Additional to this you will need to print the returns form (this will be provided to you via email) and/or include you original invoice (provided to you in your returns email) and include this in your return parcel (please note any returns received without this cannot be processed). Once your return items are received a store credit will be issued for the value of the items purchased will be issued to you via email (valid for a period of twelve months) for you to re-purchase the new sizes you require.
In the case where a refund is requested you will be offered the option to exchange or for us to issue store credit (for the cost of the items returning is the sole responsibility of the customer).
Items purchased on SALE or discounted are unfortunately not eligible for returned or exchanged.
All international sales are final.
Should you require an exchange for sizing needs please contact us via email to arrange this. Once your return items are received a store credit will be issued for the value of the items purchased will be issued to you via email (valid for a period of twelve months) for you to re-purchase the new sizes you require.
We do not accept exchanges or refunds for change of mind. We will gladly replace items if they are defective or damaged or are significantly different from our item description. All items must be arranged to be returned within ten days of receiving them and any returned items must be received in original condition- unworn & unwashed.
We strongly suggest that you inspect all of your items upon their arrival; should there be any defects or damages to your goods you must contact us within ten days.
Please do not return your items until you have heard from us.
Please kindly contact us via our Contact Us page or email (firstname.lastname@example.org) and we will respond to you within 24-48 hours.
This is a rare issue for ARTHUR & AGNES and we do offer our apologies. Please get in contact asap via email. We will aim to replace this item for you or provide a full refund/credit note.
WRONG ITEM RECEIVED
Oh no, so sorry! Please get in contact via email, we send you the correct item asap.
Sale items are non-returnable.
RETURN TO SENDER
In the unlikely event that your order is returned to us by the shipping provider you will be required to pay the shipping charge again, should the return of the order be our error we will gladly cover the shipping costs to re-send your item.
When considering an international return please take time frames, duty taxes and shipping costs into account, we are located in Melbourne, Victoria, Australia.